DELIVERY AND TRANSPORT CONDITIONS
If the goods you have ordered are in stock, we ship within 2 working days after receiving your order. We will inform you by e-mail if the delivery will take longer.
Delivery period and postage fee
1. DHL – Express Worldwide with On Demand Delivery services
European countries delivery 1-2 working days €22 / $25
USA and Canada delivery 2-3 working days €29 / $33
Worldwide (except Europe, USA, Canada) – 2-5 working days €42/$49
2. Local postal services – International Registered Mail
European countries delivery 5-14 days €16 / $18
USA and Canada delivery 10-14 days €17 / $20
The customs procedure may delay the delivery, in which case you will be informed by the carrier.
The payment is made either by a card or through PayPal payment gateway.
Add the items you wish to purchase in to your basket and follow the checkout process. We accept the following credit and debit cards as a form of payment: Mastercard, Maestro, and Visa.
It is a simplified bank transfer. After submitting your order, you will be redirected to the secure PayPal payment system where you authorize the payment which is then credited to the supplier’s bank within a few minutes. No additional fees are charged when collecting the goods directly from the mail carrier.
Due to the nature of Traces approach of craftsmanship where every piece is handmade and requires individual attention, orders are subject to availability. If your favorite piece isn’t available immediately please send us a request and we will do our best to have it hand-crafted for you to ship it to you as fast as possible.
Should you have any questions please do not hesitate to contact us.