Shipping and Payment

DELIVERY AND TRANSPORT CONDITIONS

If the goods you have ordered are in stock, we ship within 2 working days after receiving your order. We will inform you by e-mail if the delivery will take longer.

 

DELIVERY AND POSTAGE FEE

1. DHL – Express Worldwide with On Demand Delivery services

European countries delivery: 1–2 working days approx. €21 / $25 / 538 Kč

USA and Canada delivery: 2–3 working days approx. €28 / $33 / 710 Kč

Worldwide (except Europe, USA, Canada): approx. 2–5 working days €42 / $50 / 1075 Kč

 

2. Local postal services – International Insured Parcel

European countries delivery: 5–14 days approx. €15 / $18 / 387 Kč

USA and Canada delivery: 10–14 days approx. €17 / $20 / 430 Kč

Shipping within Czech Republic – insured parcel: approx. €5 / 6$ / 129 Kč

Minor changes in shipping fees may apply due to currency conversions. 

 

PAYMENT METHODS

The payment is made either by a card, through PayPal payment gateway or by bank transfer payment.

By card

Add the items you wish to purchase in to your basket and follow the checkout process. We accept the following credit and debit cards as a form of payment: Mastercard, Maestro, and Visa.

Paypal

It is a simplified bank transfer. After submitting your order, you will be redirected to the secure PayPal payment system where you authorize the payment which is then credited to the supplier’s bank within a few minutes. No additional fees are charged when collecting the goods directly from the mail carrier.

Bank transfer to account

There are three accounts available to make the payment. Please choose a currency of your convenience.

CZECK CROWNS – UNITCREDIT BANK 

ACCOUNT NUMBER: 1000616002

SORT CODE: 2700

IBAN: CZ9727000000001000616002

BIC: BACX CZ PP

 

USD $ – UNITCREDIT BANK

ACCOUNT NUMBER: 1000616029

SORT CODE: 2700

IBAN: CZ4727000000001000616029

BIC: BACX CZ PP

 

EURO € – UNITCREDIT BANK

ACCOUNT NUMBER: 1000616010

SORT CODE: 2700

IBAN: CZ7527000000001000616010

BIC: BACX CZ PP

 

IMPORTANT INFORMATION

Due to the nature of Traces approach of craftsmanship where every piece is handmade and requires individual attention, orders are subject to availability. If your favorite piece isn’t available immediately please send us a request and we will do our best to have it hand-crafted for you to ship it to you as fast as possible.

Should you have any questions please do not hesitate to contact us.