DELIVERY AND TRANSPORT CONDITIONS
If the goods you have ordered are in stock, we ship within 2 working days after receiving your order. We will inform you by e-mail if the delivery will take longer.
DELIVERY AND POSTAGE FEE
International Insured Parcel
Shipping within the Czech Republic – insured parcel: 1-2 business days; €6 / 7$ / 129 Kč
Shipping within the Slovak Republic – insured parcel: 2-3 business days; €9 / 10$ / 225 Kč
European countries delivery: 5–14 days; €19 / $20 / 450 Kč
USA and Canada delivery: 10–14 days; €21 / $23 / 515 Kč
Worldwide (except Europe, USA, Canada): up to 14 days €28 / $31 / 680 Kč
Minor changes in shipping fees may apply due to currency conversions.
PAYMENT METHODS
The payment is made either by a card, through PayPal payment gateway or by bank transfer payment.
By card
Add the items you wish to purchase into your basket and follow the checkout process. We accept the following credit and debit cards as a form of payment: Mastercard, Maestro, and Visa.
Paypal
It is a simplified bank transfer. After submitting your order, you will be redirected to the secure PayPal payment system where you authorize the payment which is then credited to the supplier’s bank within a few minutes. No additional fees are charged when collecting the goods directly from the mail carrier.
Bank transfer to account
There are three accounts available to make the payment. Please choose a currency of your convenience.
CZECK CROWNS – UNITCREDIT BANK
ACCOUNT NUMBER: 1000616002
SORT CODE: 2700
IBAN: CZ9727000000001000616002
BIC: BACX CZ PP
USD $ – UNITCREDIT BANK
ACCOUNT NUMBER: 1000616029
SORT CODE: 2700
IBAN: CZ4727000000001000616029
BIC: BACX CZ PP
EURO € – UNITCREDIT BANK
ACCOUNT NUMBER: 1000616010
SORT CODE: 2700
IBAN: CZ7527000000001000616010
BIC: BACX CZ PP
IMPORTANT INFORMATION
Due to the nature of Traces approach of craftsmanship where every piece is handmade and requires individual attention, orders are subject to availability. If your favorite piece isn’t available immediately please send us a request and we will do our best to have it hand-crafted for you to ship it to you as fast as possible.
Should you have any questions please do not hesitate to contact us.